Troubleshooting Guide at Customer End

Sunrise proudly presents a unique solution for Customer support addressing the troubleshooting problems faced at the client side using backend database along with our patented solution called AV book where in Audio/Video/Text are synchronized. Animated videos with corresponding text in multiple languages disseminated thru secured video streaming technology will guide and assist your customers for trouble shooting. This will reduce the load on your customer support staff, eliminate physical visit in many instances and provide 24x7 assistance to your customers.

  • Thus, it is a much cheaper and efficient troubleshooting solution as compared to the traditional human trainer based troubleshooting solution.
  • These animation based e-learning videos can be downloaded at variable bandwidth speeds from our streaming servers, thus, providing great convenience and relief to the customer.
  • Our (Audio Video) AV books containing product information for customer support can be easily accessed on our e-learning portal
  • These AV books are based on our patented concept of Audio, Video, and text synchronization and provide great flexibility and ease to the user for obtaining product based information.
  • Users have to just select the product, model and language to list down FAQs under relevant problem category.
  • Solution part contains symptoms and associated remedial action associated with that symptom.
  • Keyword search facility is also provided within FAQs to list relevant solution instantaneously.
  • Our log based monitoring system will also monitor and maintain log for each FAQ user’s navigations.
  • This will enable organization to pin point the problem area in a particular product and, in turn also improve the efficiency of manufacturing process.
  • Our Clients have found the system very convenient and user friendly for customer support and we have received the letter of recommendations for the same.
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Our Clients
Clients Feedback
  • KBL

    "We found the online assessment solution provided by Sunrise, very user friendly, efficient, and time saving in our campus recruitment. MLS improves the efficiency and effectiveness of our in-house training and learning process." (Ravindra Chaudhari)

    "Animated Video, mobile version time saving and handy tool for quick information sharing." (Ashish Tiwari)


    "Mobile based animated videos depicting commissioning and installation of products used in monitoring and operation of boiler system. An effective tool to improve efficiency and customer support mechanism. Received great feedback from users."
    (R. Pimpley)


    "Prepared mobile based animation videos for educating drivers of heavy commercial vehicles regarding troubleshooting and fault isolation. Greatly appreciated by then MD Mr. Telang for the accessibility and comprehensibility of the solution."


    "Sunrise had developed Training Management System to meet our stringent requirements based on our group guidelines and GMP compliances of local as well as international drug authorities. The work was completed to our satisfaction and we wish them success for their projects worldwide." C.G. Kaluskar, Head Tech. Operations & M.S. Shilotri, DGM, FDF Foundation.


    "Sunrise has prepared animated videos to explain the working of Epson System based on their innovative AV Book technology. We found their solution very useful for in-house trainings, customer support as well as product marketing." Jivan Bhatt, CEO, Technova Imaging Systems Pvt Ltd.


    "Prepared E-learning manuals for blue collar workers regarding the operation and maintenance of machines at manufacturing plant."

  • World Bank

    "I just wanted to take this opportunity to congratulate you and your fine team of technicians for the excellent work you have done in putting together the 'CDA-91' program." Kevin Casey

Contact Us

Address: Yashodham Building,
  440/7 Gokhale Cross Road,
  Shivaji Nagar, Pune-411016
Telephone: +91-20-2567-6686
FAX: +91-20-2566-3061